Cleaning Services – Melbourne,
Victoria Effective date: 13 September 2026
Important: These Terms & Conditions are an original business template for VicJeet Clean Co. They should be reviewed by an Australian legal professional before publication or use in customer contracts. Nothing in these terms excludes rights that cannot lawfully be excluded under the Australian Consumer Law.
1. Acceptance of Terms
These Terms & Conditions apply to cleaning and related services supplied by VicJeet Clean Co. By accepting a written or verbal quote, confirming a booking, providing access to the property, or allowing work to begin after being given these terms, the customer agrees to them.
2. Quotes, Bookings and Scope of Work
A quote is based on the information, photos, property size and condition disclosed before the booking. The confirmed quote covers only the tasks or service scope agreed with the customer.
• If the property is materially larger, dirtier, more cluttered, or requires extra work not disclosed before arrival, VicJeet Clean Co. may offer a revised price before carrying out that additional work.
• Examples of additional work can include heavy wall washing, excessive grease, heavy mould, extensive rubbish removal, pest-related cleaning, severe soap scale, adhesive removal, high-access work, extra rooms, balconies, garages or unusually soiled appliances.
• Any material variation to price or scope should be agreed with the customer before the extra work is performed, except where immediate action is reasonably required for safety or to prevent damage.
3. Pricing, GST and Payment
Prices will be stated as GST-inclusive or GST-exclusive as shown on the quote or invoice. Where GST applies, it will be charged at the applicable Australian rate and shown on the invoice. Unless otherwise agreed in writing, payment is due on completion of the service or by the due date shown on the invoice. The customer must raise any genuine billing dispute promptly so it can be reviewed. If an invoice becomes overdue, VicJeet Clean Co. may take reasonable recovery steps and may seek reasonable recovery costs where permitted by law.
4. Access, Utilities and Parking
The customer must provide safe and timely access to the property at the agreed time, including keys, codes or building permissions where required.
• Running water and electricity must be available unless otherwise agreed.
• The customer should arrange lawful parking or disclose parking restrictions, loading access, permits, height limits and concierge requirements before the booking.
• If access is delayed or unavailable, a reasonable waiting, call-out or rescheduling charge may apply where it reflects actual time or costs incurred and was disclosed to the customer.
5. Customer Responsibilities Before Cleaning
• Remove or secure cash, jewellery, documents, medication, fragile items and other valuables.
• Secure pets and advise us of animals, alarms, cameras, hazardous areas and any special access instructions.
• Disclose delicate, damaged, unstable, unsealed or specialty surfaces, including natural stone, timber, painted finishes, tinted glass and specialist fabrics.
• For end-of-lease cleaning, remove personal belongings and rubbish unless removal has been included in the quote.
6. End-of-Lease Cleaning and Bond Back Guarantee
Where a booking is expressly sold with a Bond Back Guarantee, the guarantee applies to cleaning items included in the agreed end-of-lease scope. It is an additional service promise and does not replace or limit the customer’s rights under the Australian Consumer Law.
• If a landlord or managing agent identifies a cleaning-related issue within the agreed scope, the customer must provide the inspection report, photos or written feedback within 3 days of the clean.
• VicJeet Clean Co. will be given a reasonable opportunity to inspect and, where appropriate, re-clean the affected area at no extra labour charge.
• One complimentary re-clean/redo visit is included for eligible cleaning issues that fall within the original agreed scope and are reported within 3 days of the clean.
• The complimentary re-clean/redo is limited to one return visit per booking. Any additional re-clean, redo or further return visit will be charged at VicJeet Clean Co.’s applicable rates and is subject to availability.
• If the tenant, customer, managing agent, landlord or any third party cleans, treats, alters or attempts to rectify the relevant area after our original clean and before VicJeet Clean Co. has had a reasonable opportunity to inspect or re-clean it, the complimentary re-clean/redo for that area will not apply. Any further work, if accepted, will be treated as a new chargeable service.
• The guarantee does not promise that a bond will be returned where deductions relate to rent, damage, maintenance, wear and tear, pest issues, rubbish, repairs, gardening or cleaning items excluded from the agreed scope.
• Permanent stains, discolouration, etching, mould within porous materials, damaged grout/silicone, worn surfaces and conditions that cannot reasonably be corrected by cleaning are not guaranteed to return to an “as new” condition.
7. Carpet, Upholstery and Stain Treatment
Carpet steam cleaning and stain treatment are performed with reasonable care and skill. Complete removal of every stain, odour or discolouration cannot be guaranteed because results depend on fibre type, age, previous treatment, contamination and the nature of the stain. The customer should identify known stains, previous chemical treatments, pet contamination, loose seams, unstable dyes or delicate fabrics before work begins. Any concern relating to carpet, upholstery or stain treatment must be reported to VicJeet Clean Co. within 3 days of the clean, with photos or other relevant details where reasonably available, so the issue can be assessed.
8. Windows, Pressure Washing and High-Risk Surfaces
Where window cleaning, pressure washing or specialty surface cleaning is booked, work will be performed using methods considered suitable for the disclosed surface and condition. Some surfaces may have preexisting deterioration, oxidisation, failed seals, loose paint, brittle fittings or hidden damage that becomes visible after cleaning. VicJeet Clean Co. may decline or stop work where continuing would be unsafe or could reasonably cause damage, and will discuss available alternatives with the customer where practical.
9. Cancellations and Rescheduling
Customers should give as much notice as possible if they need to cancel or change a booking. Where a late cancellation, failed access or substantial delay causes a genuine loss of reserved labour time, travel or other costs, VicJeet Clean Co. may charge a reasonable cancellation or rescheduling fee. Any such fee will reflect the circumstances and applicable law. VicJeet Clean Co. may reschedule where work cannot safely or reasonably proceed due to severe weather, illness, equipment failure, unsafe conditions, access problems or other circumstances outside reasonable control. We will provide notice as soon as reasonably practicable.
10. Damage, Breakage and Pre-Existing Conditions
VicJeet Clean Co. will take reasonable care to avoid loss or damage. Customers should tell us promptly if they believe damage has occurred so the matter can be investigated. We are not responsible for deterioration that results solely from pre-existing damage, defective installation, ordinary wear, unstable materials, manufacturing defects or conditions that were not reasonably apparent before cleaning. This clause does not exclude liability that cannot lawfully be excluded.
11. Health and Safety
Our cleaners must be provided with a reasonably safe working environment. We may refuse or suspend work involving dangerous structures, exposed electrical hazards, sharps, human or animal waste requiring specialist remediation, asbestos, aggressive animals, illegal substances or other serious hazards unless specifically assessed and agreed.
12. Photos, Records and Privacy
VicJeet Clean Co. may take reasonable before-and-after photos for quality control, job records, dispute resolution and evidence of property condition. Photos containing identifiable personal information will not be used for public marketing without appropriate consent. We may collect customer contact details, property details, booking information, messages, invoices and payment records to provide services, communicate with customers, manage accounts, improve operations and meet legal obligations. We do not sell customer personal information. Information may be shared with workers, contractors or service providers only where reasonably necessary to provide or administer the service, subject to appropriate handling obligations. Customers may contact VicJeet Clean Co. to request access to, or correction of, personal information held about them, subject to applicable law.
13. Complaints and Re-Clean
Requests If a customer is dissatisfied with a service, they must contact VicJeet Clean Co. within 3 days of completion of the clean and provide details, photos or the agent’s report where relevant. For issues that can reasonably be remedied, VicJeet Clean Co. must be given a reasonable opportunity to inspect and address the issue. Only one complimentary re-clean/redo visit is provided per booking for eligible issues within the original agreed scope. Any second or subsequent re-clean, redo or return visit will be charged at VicJeet Clean Co.’s applicable rates and is subject to availability. If the tenant, customer, managing agent, landlord or another person cleans or attempts to fix the relevant area before VicJeet Clean Co. can inspect or re-clean it, the complimentary re-clean/redo for that area will not apply and any further work will be chargeable. Nothing in this clause limits remedies available under the Australian Consumer Law. Services supplied to consumers come with statutory guarantees, including that they will be provided with due care and skill, be reasonably fit for any disclosed purpose, and be supplied within a reasonable time where no time is agreed.
14. Liability and Australian Consumer Law
To the maximum extent permitted by law, VicJeet Clean Co. is not liable for indirect or consequential loss that is not reasonably foreseeable from a breach. However, no provision of these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
15. Third-Party Contractors
VicJeet Clean Co. may use employees or suitably engaged contractors to perform services. VicJeet Clean Co. remains responsible for obligations that apply to it as the supplier of the booked service, subject to applicable law.
16. Changes to These Terms
These Terms & Conditions may be updated from time to time. The version provided or made available when a booking is confirmed will apply to that booking unless the customer agrees to a later variation.
17. Governing Law
These Terms & Conditions are governed by the laws of Victoria, Australia. Any dispute should first be addressed directly and in good faith. Customers may also have rights to seek assistance from Consumer Affairs Victoria, the Australian Competition and Consumer Commission, a tribunal or a court as applicable.